Agentic Commerce Maturity Index

Is your company ready for the agentic era?

24 questions · Assessing business readiness, shaped by merchant feedback.

How does it work?

Overall maturity score 3.1 out of 5.03.1/ 5.0
How the ACMI works
The ACMI measures four pillars

Where agentic commerce actually breaks?

  • Discovery

    Your products are indexed. They're just never the one an agent recommends.

    • Can agents find your products at all
    • Do they get your brand right, not a generic guess
    • Are you set up to be recommended, not just listed
  • Transactions

    The agent completes the purchase. You can't prove it happened, or who's liable if it doesn't.

    • Can an agent complete a purchase, start to finish
    • Do you get paid and credited correctly for it
    • Who's on the hook if something goes wrong
  • Fulfillment

    The agent promises a delivery date your warehouse never agreed to.

    • Do your delivery promises match what actually happens
    • Can customers get help and returns sorted afterward
    • Do you own the customer relationship, or does the agent
  • Operations

    Everything above breaks if your data can't answer a machine in real time.

    • Are your data and systems actually ready to plug in
    • Would you notice if something broke
    • Who's allowed to touch what, and can you prove it

Placeholder testimonials — customer approval pending

We knew agents were sending us traffic. We didn’t know they were reading our return policy as “unclear” and skipping us for it. ACMI is the first time someone showed us the gap instead of just the score.
Mareike LundHead of E-CommerceNordhavn Living

Things worth noting.

20–30 minutes, 24 questions across four pillars.

Pick the closest fit. A guess dressed up as certainty is worse than an honest "I don't know". It just moves the gap somewhere you can't see it.

Each answer maps to a level from 1 to 5. Those are averaged per pillar, and the four pillars average into your overall score. No hidden weighting, no adjustment for effort.

No individual can see your specific answers tied to your company. We only use them, stripped of any identifying details, to build aggregate benchmark data over time.

No. No account, no login required. The industry, country, and company-size questions at the start are only used to group results.

Yes, any time. Retaking it is the only way to see whether anything's actually changed since your last result.

Not yet. There aren't enough completed assessments for a fair comparison. Once there are, we'll show it. Until then, your result stands on its own.